"The driver was really good. However his company let him down by being very rude. They had the flight number so they could check time and details. I booked the service for my sister (the person flying) but i was at the airport as well so we shared the cab. The company started messaging me 30 minutes before the flight was due to land asking to call the driver as he was ready. I've called him to let him know the flight didn't land yet but he didn't pick up. The company started then texting every 10 minutes and after the flight landed they told me the driver was about to leave. I told them i was with the driver and they should consider time for people to go through passport and collect their luggage. They did apologies."
ALEX SAINT
"Driver was a tiny bit late through no fault of his own and kept us updated the whole time. Great service. Would use again."
BEN HULL
"Pleasant Journey"
KEITH YOUNG
"Went smoothly and would use again "
RAY GREENWOOD
"Both drivers were excellent.
Courteous, friendly and very helpful
On the return journey no specific pick up point was given at Terminal 3 at LHR and consequently this led to confusion and frustration
Can I advise that in a future booking an agreed place to meet is identified on return? For the final question, the driver was on time but not aware of a communication from your office advising to meet him us outside WHSmith "